Customer Service Representatives Salary in Springfield, MA (2025)
Official BLS OEWS data · May 2025 · 2,930 employed
Annual Mean
$47,740
$22.95/hr
Annual Median
$46,790
$22.49/hr
Bottom 10%
$35,420
$17.03/hr
Top 10%
$62,140
$29.88/hr
Location vs National Average
Springfield, MA
$47,740
Difference
+2.5% vs US avg
US National
$46,590
Salary Percentile Breakdown
| Percentile | Annual |
|---|---|
10th Percentile Bottom 10% | $35,420 |
25th Percentile Lower quarter | $39,350 |
50th PercentileMedian Median | $46,790 |
75th Percentile Upper quarter | $52,710 |
90th Percentile Top 10% | $62,140 |
Salary Distribution
Annual Salary Range
10th
$35K
25th
$39K
Median
$47K
75th
$53K
90th
$62K
Springfield, MA has a moderate number of Customer Service Representatives positions (approximately 2,930), reflecting steady demand in this occupation.
In Springfield, MA, Customer Service Representatives salaries range from $35,420 at the 10th percentile to $62,140 at the 90th percentile — a spread of $26,720 (57% of the median). This relatively narrow range suggests more consistent pay across employers in this area.
Related Occupations
Office Clerks, General
$45,010
US median/yr
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
$47,540
US median/yr
First-Line Supervisors of Office and Administrative Support Workers
$69,500
US median/yr
Bookkeeping, Accounting, and Auditing Clerks
$50,670
US median/yr
Medical Secretaries and Administrative Assistants
$45,930
US median/yr
Receptionists and Information Clerks
$38,010
US median/yr
Data: BLS OEWS May 2025 · Public domain · Not affiliated with BLS.