Customer Service Representatives Salary in Massachusetts (2025)
Official BLS OEWS data · May 2025 · 49,990 employed
Salary Percentile Breakdown
| Percentile | Annual |
|---|---|
10th Percentile Bottom 10% | $35,440 |
25th Percentile Lower quarter | $41,500 |
50th PercentileMedian Median | $49,120 |
75th Percentile Upper quarter | $61,090 |
90th Percentile Top 10% | $74,880 |
Salary Distribution
Annual Salary Range
10th
$35K
25th
$42K
Median
$49K
75th
$61K
90th
$75K
Massachusetts has a large Customer Service Representatives workforce with approximately 49,990 positions, indicating strong demand for this occupation in the region.
In Massachusetts, Customer Service Representatives salaries range from $35,440 at the 10th percentile to $74,880 at the 90th percentile — a spread of $39,440 (80% of the median). This relatively narrow range suggests more consistent pay across employers in this area.
Top Paying Cities in Massachusetts
Metro areas with highest Customer Service Representatives wages
How Customer Service Representatives Compares in Massachusetts
The average Customer Service Representatives salary of $52,750 in Massachusetts ranks above the national average of $46,590. There are approximately 49,990 Customer Service Representativess employed in Massachusetts.